Shipping policy
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Last Updated: January 2025
Important: Understanding MyDealz Shipping
MyDealz is a deal discovery platform. We connect you with great deals from partner
retailers, but we do not handle shipping, fulfillment, or delivery ourselves.
All products are shipped directly by the retailers where you make your purchase.
Each retailer has their own shipping policies, timelines, and costs.
How Shipping Works
1. Make Your Purchase
When you click a deal on MyDealz, you're directed to the retailer's website to
complete your purchase. Shipping is handled entirely by that retailer.
2. Review Retailer's Shipping Policy
Before completing your purchase, check the retailer's shipping information, which
typically includes:
- Shipping costs: Free, flat rate, or calculated based on location/weight
- Delivery timeframe: Standard (5-7 days), expedited (2-3 days), or overnight
- Shipping carriers: USPS, UPS, FedEx, DHL, etc.
- International shipping: Whether they ship globally and any restrictions
- Order tracking: How to track your shipment
3. Receive Order Confirmation
After purchase, you'll receive order confirmation from the retailer via email,
including:
- Order number
- Estimated delivery date
- Tracking number (once shipped)
- Shipping carrier information
Common Retailer Shipping Policies
Free Shipping
Many retailers offer free shipping promotions:
- Minimum order value: Free shipping on orders over $25-$50
- Membership programs: Amazon Prime, Target RedCard, etc.
- Promotional periods: Black Friday, holiday sales
- Standard delivery: Usually 5-7 business days
Standard Shipping
- Cost: $5-$10 per order or calculated based on weight/destination
- Timeline: 5-7 business days
- Carrier: USPS, UPS, FedEx Ground
- Tracking: Provided once order ships
Expedited Shipping
- 2-Day Shipping: $10-$20, arrives within 2 business days
- Overnight: $25-$40, arrives next business day
- Availability: Order by cutoff time (often 12-2 PM)
- Weekends: Most expedited services don't include weekends unless specified
International Shipping
- Availability: Not all retailers ship internationally
- Cost: $15-$50+ depending on destination and weight
- Timeline: 7-21 business days
- Customs & Duties: Customer responsibility (varies by country)
- Restrictions: Some products cannot be shipped internationally
Tracking Your Order
How to Track
1. Check your email for the shipping confirmation from the retailer
2. Locate the tracking number in the email
3. Click the tracking link or visit the carrier's website (UPS.com, USPS.com,
FedEx.com)
4. Enter your tracking number to see delivery status
Tracking Timeline
- Order placed: Retailer processes order (1-2 business days)
- Label created: Shipping label generated (tracking number active but package not
yet moving)
- In transit: Package moving through carrier network
- Out for delivery: On delivery truck, arriving today
- Delivered: Package delivered to address
Shipping Issues & Solutions
Delayed Shipments
If your order hasn't shipped within expected timeframe:
1. Check retailer's processing time (1-3 business days typical)
2. Look for out-of-stock or backorder notifications
3. Contact retailer's customer service with your order number
4. Consider canceling if delay is unacceptable (subject to retailer policy)
Lost or Stolen Packages
If tracking shows delivered but you didn't receive it:
1. Check all possible delivery locations (front door, back door, mailbox, garage)
2. Ask neighbors or household members
3. Wait 24-48 hours (sometimes marked delivered before actual arrival)
4. Contact the shipping carrier to file a claim
5. Contact retailer - many will reship or refund for lost packages
Damaged Packages
If your package arrives damaged:
1. Take photos of the damaged packaging and contents
2. Keep all packaging materials
3. Contact retailer immediately (within 48-72 hours)
4. Retailer will typically send replacement or issue refund
5. Don't discard packaging until issue is resolved
Wrong Address
If you provided an incorrect shipping address:
- Contact retailer immediately - they may be able to update before shipping
- Once shipped, contact carrier directly to request address correction (may incur
fee)
- Address correction services available for most carriers
- If package is delivered to wrong address, contact retailer and carrier
Shipping Best Practices
Before You Order
- Verify shipping cost: Check at checkout before completing purchase
- Compare shipping options: Balance cost vs. speed based on your needs
- Look for free shipping deals: Many retailers offer promotions
- Read shipping policy: Understand processing and delivery times
- Check restrictions: Some items can't ship to certain states/countries
After You Order
- Save confirmation emails: Keep order and shipping confirmations
- Track your package: Monitor delivery progress
- Be available: Ensure someone can receive package if signature required
- Inspect upon arrival: Check for damage before signing
- Report issues quickly: Contact retailer within 48-72 hours of delivery
Holiday & Peak Season Shipping
During busy periods (Black Friday, Christmas, Prime Day), expect:
- Longer processing times: 2-5 business days instead of 1-2
- Delayed deliveries: Carriers overwhelmed with volume
- Extended cutoff dates: Order earlier for guaranteed delivery
- Limited shipping options: Some expedited services may be unavailable
Holiday Tip: Order at least 7-10 days before needed delivery date to account for
delays.
MyDealz Shipping Tips
- Check deal comments: Community members often share shipping experiences
- Factor shipping into total cost: A cheaper product with high shipping may not be
the best deal
- Bundle orders when possible: Save on shipping by ordering multiple items
together
- Screenshot shipping terms: Document promised delivery dates
- Know your rights: FTC requires retailers to ship within advertised timeframe or
notify you of delays
Need Help?
For shipping questions or issues with your order:
Contact the retailer directly using their customer service channels (found in your
order confirmation email or on their website).
To report a retailer with poor shipping practices:
Share your experience in deal comments on MyDealz to inform other shoppers.
For general questions about MyDealz:
Visit our FAQ page or contact us at support@mydealz.shop
Reminder: MyDealz is a deal discovery platform. All shipping is handled by the
retailers where you make your purchases. For specific shipping inquiries, always
contact the retailer directly.