FAQ - Frequently Asked Questions

Frequently Asked Questions (FAQ)

Find answers to common questions about MyDealz, our curated deals platform, and how to make the most of your shopping experience.

About MyDealz

What is MyDealz?

MyDealz is a curated deals platform where our team carefully selects and verifies the best deals across electronics, fashion, home design, office supplies, and more. We focus on genuine discounts and transparent pricing—no inflated "original prices" or fake savings.

How does MyDealz work?

Our team actively searches for genuine deals from reputable retailers. Each deal is verified for:

  • Price accuracy: We check historical pricing to ensure discounts are real
  • Product quality: We evaluate specifications and customer reviews
  • Availability: We verify products are in stock and ready to ship
  • Value: We ensure the deal offers genuine savings

When you find a deal on MyDealz, you can shop confidently knowing it's been vetted by our team.

Is MyDealz free to use?

Yes, MyDealz is completely free to browse and use. You can view all deals, pricing information, and access retailer links without any subscription or membership fees.

How does MyDealz make money?

MyDealz earns affiliate commissions when users purchase through our links. This keeps the service free for shoppers. Importantly, affiliate earnings never influence which deals we feature—we only list genuine verified savings.

Deals & Discounts

How do I know if a deal is legitimate?

All deals on MyDealz are verified by our team before being listed. We check:

  • Original price accuracy (compared to market data)
  • Discount percentage verification
  • Product availability and shipping status
  • Retailer reputation and security

Look for product reviews from verified customers (powered by Loox) to see real feedback from other shoppers.

What discounts can I expect?

Verified discounts typically range from 20-35% off genuine retail prices. Some special sales (like Black Friday or seasonal clearances) may offer higher discounts. We never inflate "original prices"—all discounts are verified against actual market value.

How often are new deals added?

We add approximately 40-50 new products every month as our team discovers them. Check our New Arrivals collection regularly for the latest deals.

Do deals expire?

Yes, most deals are time-limited or while supplies last. We regularly monitor deal status and remove expired offers. When available, we display expiration dates or limited-time indicators on deal pages.

Shopping & Orders

How do I purchase a product?

MyDealz is a deals discovery platform—we don't sell products directly. When you find a deal you like:

  1. Click the product to view full details
  2. Review pricing, specifications, and customer reviews
  3. Click "Shop Now" or the retailer link
  4. Complete your purchase on the retailer's secure website

Your payment and order are processed entirely by the retailer (Amazon, brand stores, etc.), not by MyDealz.

What if I have an issue with my order?

Since orders are placed directly with retailers, you'll need to contact the retailer's customer service for:

  • Order status and tracking
  • Returns and refunds
  • Product defects or issues
  • Shipping delays

Refer to the retailer's return policy and customer service contact information on their website.

What payment methods are accepted?

Purchases are completed on retailer websites, which typically accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover (via Shopify Payments powered by Stripe)
  • Google Pay: Fast, secure checkout for Android users with biometric authentication
  • Apple Pay: One-click payment for Apple device users with Touch ID or Face ID

All payment processing uses bank-level encryption (256-bit SSL) and is PCI DSS Level 1 compliant—the highest security standard in the payment industry.

Note: MyDealz partners with retailers who prioritize secure payment processing. We do not accept or process PayPal.

Are payment transactions secure?

Yes, absolutely. All purchases are completed on established retailer websites using industry-leading security:

  • 256-bit SSL Encryption: Same level used by banks and financial institutions
  • PCI DSS Compliant: Meets all Payment Card Industry Data Security Standards
  • Tokenization: Your card details are converted to secure tokens, never stored in plain text
  • Fraud Detection: Real-time monitoring powered by Stripe technology
  • Express Checkout Protection: Google Pay and Apple Pay use device-specific tokens and biometric authentication

MyDealz never handles your payment information or processes transactions. Payments are completed entirely on retailer websites (Amazon, brand stores, etc.) using Shopify Payments with Stripe as the secure payment processor.

Why don't you accept PayPal?

MyDealz partners with retailers who use Shopify Payments powered by Stripe, which offers superior security and buyer protection:

  • Lower transaction fees = better prices for customers
  • Faster checkout with Google Pay and Apple Pay integration
  • Better fraud protection with real-time monitoring
  • Seamless chargeback and dispute resolution

This allows our partner retailers to offer more competitive pricing while maintaining the highest security standards.

Is my credit card information safe?

Your card information is completely safe. Here's why:

  1. We never see your card details: Payments are processed directly on retailer websites, not through MyDealz
  2. Card details are tokenized: Your actual card number is never stored—only secure tokens are used
  3. Bank-level encryption: All data transmitted uses 256-bit SSL encryption
  4. PCI DSS Level 1 certified: The highest level of payment security compliance
  5. Stripe technology: Powered by Stripe, trusted by millions of businesses globally

Additionally, Google Pay and Apple Pay provide an extra layer of security by using device-specific tokens and biometric authentication, so your actual card number is never shared with retailers.

Product Categories

What categories does MyDealz cover?

We curate deals across multiple categories:

  • Electronics & Tech: Smartphones, laptops, gaming gear, smart home devices, wearables, tech accessories
  • Fashion & Lifestyle: Clothing, shoes, accessories, beauty products, wellness items
  • Home & Design: Furniture, decor, kitchen essentials, organization, home improvement
  • Office & Business: Professional supplies, ergonomic furniture, productivity tools, tech gear
  • Hot Deals: Top verified discounts across all categories
  • New Arrivals: Latest additions (40-50 new products monthly)

Can I request a specific product or deal?

While we don't take specific product requests, our team actively searches across all categories for genuine deals. Use our contact form to share feedback about the types of products you'd like to see more of.

Account & Privacy

Do I need to create an account?

No account is required to browse deals on MyDealz. All products, prices, and retailer links are accessible without registration. Purchases are completed directly on retailer websites using their checkout systems.

How is my privacy protected?

MyDealz respects your privacy. We don't collect personal information beyond standard website analytics. Since you purchase directly from retailers, your payment and personal details are only shared with the retailer you choose to buy from. Review our Privacy Policy for full details.

Still Have Questions?

Can't find the answer you're looking for? Visit our Contact page to get in touch with our team. We're here to help!